Support Management

To improve the clarity and accuracy of the Support Management API documentation, several unused attributes are being deprecated. These ...

We've launched a major update to the Oracle Cloud Console for multiple services. The new experience includes intuitive designs ...

You can now use the CLI or API to attach files to technical support requests. These methods are ...

Oracle Cloud Success Assurance is a personalized support service with an exclusive focus on driving faster resolution to critical ...

The Support button () has been removed from the Oracle Cloud Console. For steps to create a ...

SDK, CLI, and API are now available for the migration to My Oracle Cloud Support (formerly known as My ...

The Support Center in the Oracle Cloud Console has been migrated to use the same backend as the newly ...

Oracle Cloud Success Protection is a personalized, proactive service that includes a team of cross-functional domain experts to help ...

When you create a support request, you enter a guided support flow powered by OCI Generative AI chat. It’s trained ...

You can now use the Support Center dashboard in the Oracle Cloud Infrastructure Console to manage your support requests, see ...

If you use an identity provider other than IAM, IDCS, or Okta, you can now access support in the Console ...

You can now create, view, and manage support tickets from the Help menu in the Console. For more information, see ...

With the introduction of the Support Management service, you can create and manage support requests using RESTful API endpoints. For ...